In short
If you've bought credits and haven't used them, you can have your money back for them within 14 days of buying. If something goes wrong with a reading, the credit comes back to you automatically.
Unused credits
- You can ask for a refund of any pack you bought in the last 14 days.
- If you haven't used any credits from the pack, we'll refund the full price.
- If you've used some, we'll refund the unused credits at the price per credit you paid for that pack. Free credits, such as the 5 given to new accounts, are always used first and aren't refundable.
- The refunded credits are removed from your account.
When something goes wrong
If an AI reading or answer fails for a reason on our side, the credit is returned to your account automatically. If you think a credit was taken by mistake, or something didn't work as it should, email us and we'll put it right. Where the law says digital content is faulty, you're entitled to a repair, a replacement or a refund, whatever the date.
How to ask for a refund
Email skittullz@gmail.com from the email address on your account, telling us roughly when you bought the credits. We'll reply within 3 working days. Refunds go back to the card you paid with through Stripe and usually arrive within 5 to 10 working days.
After 14 days
After 14 days we don't normally refund credits, because they don't expire and stay in your account to use whenever you like. If you have a good reason, get in touch anyway and we'll be fair.
Your statutory rights
This policy is in addition to your legal rights as a consumer, which it doesn't affect. See our terms for more about buying credits.